Certified professional with credentials from IBM and Google. Expert in building secure systems, vulnerability management, and fostering efficient technical environments.
A timeline of professional growth, leadership, and technical impact across major organizations.
Led the end-to-end launch of the Pick Mod and High-Value Cage operations, ensuring operational readiness and on-time go-live.
Configured 25 Decant Stations, 9 Cubiscan units, and 60 Packing Stations for operational readiness.
Implemented High-Value Cage operations, aligning security and inventory controls with corporate standards.
Partnered with Operations, IT, and Engineering to deliver a scalable, compliant, and efficient environment.
Provided comprehensive IT support and incident management for enterprise systems.
Utilized Xcall and ServiceNow for efficient handling of incidents and requests.
Managed permissions with ADGroup and facilitated communication via Slack.
Overseeing daily operations at the call center, focusing on support for advanced technology.
Supervised team performance through KPIs and implemented continuous improvement strategies.
Managed remote device management for Samsung tablets, smartphones, and laptops.
Impactful initiatives driving operational excellence and cost efficiency.
Led the end-to-end launch of a Sortable Pick Module, coordinating the installation, configuration, and day-one support of critical picking, packing, and dimensioning technologies, as well as High-Value Cage operations, to ensure a smooth transition into production.
Developed and implemented a Fast Check-Out process that reduced equipment check-out time from 1 hour per day to under 2 minutes, resulting in annual savings of 336 labor hours and $6,720 USD.
Identified equipment shortages and salvaged functional components from damaged laptops, successfully repairing devices and avoiding $10,000 USD in new equipment costs.
Assisted the Vertical Startup Team at GDC2971 (Sugar Rush) with systems inventory management setup and operational readiness.
IBM
IBM
Professional Certification
Professional Certification
Open to new opportunities and collaborations. Feel free to reach out to discuss how I can contribute to your team.